Refund Policy
Thank you for shopping at Moana. We value your satisfaction and strive to provide the best online shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 14 days from the date of purchase. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.
Refunds
Once we receive and inspect your return, we will notify you of the status of your refund. If approved, a refund will be processed to your original method of payment. Please note that the refund amount will exclude any initial shipping charges.
Exchanges
To exchange an item for a different size, color, or style, contact our customer support within 14 days of receiving your order. We will provide further instructions for the exchange process.
Non-Returnable Items
The following items are non-returnable and non-refundable:
- Gift cards
- Customized or personalized items
- Sale or clearance items
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately. We will offer a replacement or refund based on your preference and product availability.
Return Shipping
You are responsible for the shipping costs for returning your item unless the return is due to an error on our part (e.g., wrong or defective item). In such cases, we will provide a prepaid shipping label.
Processing Time
Refunds and exchanges are processed within 7 business days after receiving the returned item. It may take additional time for the refund to reflect in your account, depending on your payment provider.
Contact Us
If you have any questions about our refund policy, please contact our customer support team. We are here to help ensure your experience with Moana is seamless and enjoyable.